This Privacy Policy describes how Bond Knives (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from bondknives.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. How We Collect Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

2.1 Information You Provide Directly

Information that you directly submit to us through our Services may include:

•       Basic contact details including your name, address, phone number, and email address.

•       Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

•       Account information including your username, password, and security questions.

•       Shopping information including the items you view, put in your cart, or add to your wishlist.

•       Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

2.2 Information Collected Through Cookies and Tracking Technologies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

We use the following categories of Cookies:

•       Strictly Necessary Cookies: Required for the operation of our Site, including enabling you to log in, add items to your cart, and complete purchases.

•       Functional Cookies: Allow our Site to remember your preferences and choices to provide enhanced, personalized features.

•       Analytics Cookies: Help us understand how visitors interact with our Site by collecting and reporting information anonymously, allowing us to improve our Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

2.3 Do Not Track Signals

Some browsers include a "Do Not Track" ("DNT") feature that signals to websites that you visit that you do not want to have your online activity tracked. At this time, we do not respond to DNT signals. However, if you visit our Site with the Global Privacy Control opt-out preference signal enabled, and depending on where you are located, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of your personal information for that device and browser session.

2.4 Information Obtained from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

•       Companies who support our Site and Services, such as Shopify.

•       Our payment processors, who collect payment information (e.g., credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested.

•       Mailchimp (operated by Intuit), our email marketing service provider, who receives your email address and name for the purpose of sending you promotional communications you have opted into.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

3. Payment Processing and Card Data

Bond Knives does not directly collect, store, process, or transmit your full payment card information. All payment card data is collected and processed directly by our third-party payment processors. We are committed to working with payment processors who comply with the Payment Card Industry Data Security Standard (PCI DSS).

Specifically:

•       We do not store your full credit or debit card numbers on our systems.

•       We do not have access to your complete card data following the completion of a transaction.

•       Our payment processors use secure encryption and tokenization technologies to protect your payment information.

•       We may retain limited transaction confirmation data (e.g., the last four digits of your card, card type, billing address) solely for order management, customer support, and fraud prevention purposes.

By providing your payment information through our checkout process, you are providing it directly to our payment processor(s), subject to their privacy policies and PCI DSS compliance obligations.

4. How We Use Your Personal Information

4.1 Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges, and to enable you to post reviews.

4.2 Email Marketing

We use your personal information for email marketing purposes to send you promotional communications about our products, offers, and updates. Our email marketing is conducted exclusively through Mailchimp (operated by Intuit). We only send marketing emails to individuals who have opted in to receive them, and you may opt out at any time using the unsubscribe link in any marketing email. We do not engage in paid digital advertising (such as paid social media ads, search engine advertising, or display advertising) at this time, and we do not use your personal information for such purposes.

4.3 Security and Fraud Prevention

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

4.4 Communicating with You

We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

5. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

•       With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

•       With service providers who help us operate our Site and Services, including Shopify (e-commerce platform) and Mailchimp (email marketing). These service providers will use your information only as directed by us and in accordance with their own privacy policies.

•       With Meta Platforms, Inc. (Facebook/Instagram) solely to the extent that you interact with our organic social media presence on those platforms. We do not purchase advertising services from Meta or use Meta-based tracking tools on our Site.

•       When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.

•       With our affiliates or otherwise within our corporate group (including Ti2 Design, HiTex Gear, Bond Knives, along with any other brands owned by us), in our legitimate interests to run a successful business.

•       In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have, in the past 12 months, disclosed the following categories of personal information about users for the purposes described in this Privacy Policy:

 

Category of Personal Information	Categories of Recipients
Identifiers (name, contact details, account information)	Vendors/service providers (Shopify, Mailchimp); Affiliates
Commercial information (order history, shopping activity, customer support records)	Vendors/service providers (Shopify); Affiliates
Internet/network activity (Usage Data, IP address, browsing behavior on our Site)	Vendors/service providers (Shopify analytics)
Financial information (limited transaction data; full card data held only by payment processors)	Payment processors; Fraud prevention vendors

 

We share limited personal information with Mailchimp solely to send promotional emails to customers who have opted in to receive them. This sharing is limited to your name and email address. We do not sell personal information, and we do not share personal information with third parties for independent advertising or marketing purposes beyond the email marketing described above.

 

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

6. Data Retention

How long we retain your personal information depends on the purpose for which it was collected and our legal obligations. In general:

•       Account information: Retained for as long as your account remains active, plus up to 3 years following account closure to allow for dispute resolution and legal compliance.

•       Order and transaction information: Retained for up to 7 years to comply with tax, accounting, and legal obligations.

•       Marketing and communications data: Retained until you opt out or withdraw consent, after which we will remove you from active marketing lists within 30 days.

•       Security and fraud-related data: Retained for up to 5 years to support fraud investigations and legal proceedings.

•       Usage Data and cookies: Retained in accordance with our cookie policy and the data retention practices of our analytics partners, generally for no longer than 26 months.

When personal information is no longer needed for the purposes for which it was collected, we will securely delete, destroy, or anonymize it as described in Section 9 (Security and Data Protection) below.

7. Security and Data Protection

7.1 Security Measures

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

•       Encryption of data in transit using SSL/TLS protocols.

•       Access controls limiting employee access to personal information on a need-to-know basis.

•       Regular review of our information collection, storage, and processing practices.

•       Working with PCI DSS-compliant payment processors to handle payment card information.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

7.2 Data Breach Notification (Hawaii HRS §487N)

In the event of a security breach that we reasonably believe has caused or may cause the unauthorized access to or acquisition of personal information of Hawaii residents, we will notify affected individuals as required by Hawaii Revised Statutes Chapter 487N. Specifically:

•       We will provide notice in the most expedient time possible following discovery of a breach.

•       Notice will be provided by written notice, electronic notice (where the affected person has consented to receive electronic notice), or substitute notice if the cost of providing direct notice would exceed $100,000 or the number of affected persons exceeds 200,000.

•       We will also notify the State of Hawaii Office of Consumer Protection as required by applicable law.

If you have reason to believe your personal information has been compromised in connection with our Services, please contact us immediately using the contact details at the end of this Privacy Policy.

7.3 Destruction of Personal Records (Hawaii HRS §487R)

In accordance with Hawaii Revised Statutes Chapter 487R, when we dispose of records containing personal information, we take reasonable measures to protect against unauthorized access to or use of that information. Such measures include:

•       Shredding or otherwise destroying physical documents containing personal information before disposal.

•       Permanently erasing, degaussing, or physically destroying electronic media containing personal information.

•       Directing our service providers to implement comparable destruction practices for any personal information they hold on our behalf.

8. User-Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

9. Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

10. Children's Data

The Services are not intended to be used by children under the age of 18, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 18 years of age.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

•       Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

•       Right to Delete: You may have a right to request that we delete personal information we maintain about you.

•       Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.

•       Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

•       Right to Opt Out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

•       Right to Limit and/or Opt Out of Use and Disclosure of Sensitive Personal Information: You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.

•       Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.

•       Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

•       Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

•       Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

12. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Hawaii residents may also file a complaint with the Hawaii Office of Consumer Protection: 235 S. Beretania Street, Suite 801, Honolulu, Hawaii 96813, or by calling (808) 586-2636.

13. International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

14. Contact Us

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Bond Knives

2209 Young St

Honolulu, HI 96782, United States

Email: info@bondknives.com

 

Last Updated: 4/13/26